Built on trust.
Guided by
ethics.
At Aero Insurance, our commitment to integrity, transparency, and regulatory excellence shapes every policy we write and every relationship we build — protecting what matters, the right way.
Why ethics
matter to us.
Insurance is a promise — one that families, fleet operators, and enterprises depend on in their most vulnerable moments. That promise is only as strong as the character of the people who make it.
At Aero Insurance LLP, we treat every policy as a commitment of trust. Our ethics framework isn't a document filed away for auditors — it's the operating system that governs how we advise, how we settle claims, and how we treat every customer.
The principles that guide every decision.
Six commitments that shape how we advise, underwrite, and stand by our clients — from a family's first health cover to a corporate fleet's insurance program.
Integrity
We do the right thing — especially when no one is watching. Every recommendation is made in the customer's best interest, backed by honest analysis.
Transparency
Clear policy terms, upfront disclosure of commissions and exclusions, and documentation that customers can actually understand.
Customer First
Every process — from quote to claim — is designed around the customer's outcome. Fast, fair, and free from friction.
Compliance
Full adherence to IRDAI regulations, Insurance Act provisions, AML norms, and evolving data-protection standards — verified through regular audits.
Innovation
Technology-driven advisory, digital onboarding, and smart claims tracking — making protection simpler without ever compromising rigor.
Accountability
We take ownership of every outcome. When something goes wrong, we own it, fix it, and learn from it — publicly if needed.
How our ethics program works.
A four-stage governance cycle that turns principles into daily practice — continuously monitored, reviewed, and improved.
Code of Conduct
A written code covering conflicts of interest, gifts, hospitality, data handling, and market conduct — signed by every employee and partner on onboarding and reaffirmed annually.
Continuous Learning
Mandatory training on IRDAI regulations, anti-money-laundering, data privacy, and customer suitability — refreshed quarterly and role-tailored for advisors, claims teams, and management.
Independent Oversight
Sales calls sampled, claims decisions reviewed, and grievances tracked by a compliance function that reports independently of business heads — with escalation directly to leadership.
Annual Ethics Audit
A yearly independent review of the entire program — findings, corrective actions, and metrics shared with the leadership committee and used to strengthen the framework year-on-year.
Compliance that goes beyond the checkbox.
The regulatory and industry frameworks we actively align with — not just to meet requirements, but to raise our own bar.
IRDAI Guidelines
Full adherence to the Insurance Regulatory and Development Authority's broker conduct, disclosure, and reporting norms.
Insurance Act, 1938
Practices aligned with the foundational Indian statute governing insurance contracts, intermediaries, and consumer protection.
DPDP Act, 2023
Customer data handled under India's Digital Personal Data Protection Act — explicit consent, minimum collection, encrypted storage.
AML & KYC
Anti-money-laundering checks, PEP screening, and full Know-Your-Customer verification across all client onboarding.
ISO 27001 Aligned
Information security controls modelled on the global ISO 27001 standard for data integrity, confidentiality, and availability.
Grievance Redressal
A defined turnaround-time policy for complaints, with ombudsman escalation paths clearly published and accessible.
Whistleblower Policy
Protected, confidential channels for employees and partners to raise concerns — with a strict non-retaliation guarantee.
Fair Practices Code
Transparent pricing, no-mis-selling commitment, and a written suitability assessment before any policy recommendation.
A commitment that outlasts the paperwork.
When you choose Aero Insurance, you get more than a policy. You get a partner who stays present — through renewals, claims, and every question in between.
Talk to an advisor-
Honest Advice, Always Recommendations based on your needs — not on which product pays us more.
-
Clear Documentation Every term, exclusion, and cost explained in plain language before you sign.
-
Dedicated Claims Support A named contact who tracks your claim end-to-end — no call-centre roulette.
-
Data Privacy Protected Your information is used only for your policy — never sold, never shared.
Seen something that isn't right?
If you've observed misconduct, mis-selling, a data-privacy concern, or any breach of our code — please report it. Every disclosure is reviewed confidentially, with strict non-retaliation protection.